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Troubleshooting
When something does not work: the camera, notifications, the offline banner, and how to report a bug.
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Download ZukanCreate your accountYour first scanReading a card sheetWhat is free and what is ProWhich games Zukan supportsLanguage and currencyHow scanning worksTips for a clean scanThe scanner picked the wrong printingA card Zukan cannot findThe free scan limitBinder modeBuying modeAdd a card without scanningCondition, price paid and notesRemove a cardSet completionThe binder, the showcase and the trade listThe watchlistCards at the graderSync and backupsMoving to a new phoneWhere prices come fromA price that looks wrongWhat "No recent sales" meansPrice history and alertsYour collection's valueThe Market tabPrices are not updatingSigning in and signing outI did not receive my sign-in emailExport your collectionDelete your data or your accountWhat Zukan knows about youYour collection on the webWhat Zukan Pro includesThe free trialCancel your subscriptionRefundsPro is missing on my phoneThe purchase failedHow badges are earnedThe streak badgesShare your collectionThe camera does not openAlerts are not arrivingUsing Zukan offlineReport a bugWho makes ZukanIs Zukan affiliated with Pokémon or a card publisher?Press and partnerships
- The camera does not openZukan needs the camera permission. Here is where to turn it on.
- Alerts are not arrivingPrice alerts need the notification permission, a Pro subscription and a card with a price.
- Using Zukan offlineScanning, searching and your collection work without a signal. Prices, sync and the Market tab do not.
- Report a bugWhat to include so we can reproduce it, and where to send it.
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