Something wrong? Tell us.
One person reads this inbox. Missing cards are usually in the catalogue within 48 hours, which is the single fastest way an app in this category earns a collector for life.
A card Zukan could not find
Use “Report a missing card” in the app — it attaches the set and number it read, which is what we need. From this page, send the card name, the set, the collector number and the language.
A price that looks wrong
Send a screenshot of the card sheet. The source and timestamp are on it, which tells us immediately whether the problem is our aggregation or the source itself.
The scanner keeps picking the wrong printing
Tell us the card and what it picked instead. Scanning accuracy on real cards is the thing we measure hardest, and a concrete miss is worth more than a general report.
Subscriptions and refunds
Zukan Pro is billed by Apple or Google, so cancelling and refunds go through them. In the app: Settings → Manage subscription. We can help you find it, but we cannot process the refund ourselves.
Deleting your data
Settings → Erase all data removes the collection from the device. If you enabled cloud backup, ask us and the account is deleted server-side too.
Press and partnerships
Same inbox, and it reaches the founder directly.
Before you write
When does Zukan launch?
The app is built and in testing on real devices. We are not putting a date on this page, because the only thing worse than waiting is a date that moves. Leave your email and you will hear once, on the day.
Is it really free?
Five scans a day, permanently, plus unlimited viewing of everything you have already added, set completion, search and CSV export. That is not a trial. Pro removes the scan limit and adds Rapid mode, the portfolio graph, Profit, full price history and alerts.
Where do the prices come from?
Market data from TCGplayer and Cardmarket today, with sold listings from eBay and PriceCharting to follow — those two connections need a server proxy and a subscription and are not live yet. Whichever source a number came from is named on the card sheet, with the time it was last read. Under the range there is a place for real recent sales, and until those connections land it reads “No recent sales” rather than showing you something invented.
Do I have to create an account?
No. There is no sign-up screen. The collection is a database on your phone from the first scan. An optional account exists only for cloud backup, and it never becomes a requirement.
Are my card photos uploaded anywhere?
No. Text recognition runs on the device. The photo is used to read the card and is not sent to us or to anyone else.
Which games are supported?
Pokémon and Magic: The Gathering have live catalogues today. Nine more games — Yu-Gi-Oh!, One Piece, Lorcana, Digimon, Star Wars Unlimited, Flesh and Blood, Dragon Ball Super, Union Arena and Weiss Schwarz — are modelled in the app, with their own printings and languages, and are waiting on a catalogue provider.
Does it work offline?
Yes. Your collection, its value at the last known prices, set completion and search all work with no connection. Only fresh prices need the network.
Can I get my data back out?
CSV export, in the free tier, covering everything you own. It is there because an app that holds your collection hostage does not deserve it.
How do I cancel?
Settings, then Manage subscription — two taps, and the link goes straight to Apple or Google. Subscriptions are billed by the store, so cancelling is instant and does not go through us.
Is Zukan connected to Pokémon or any card publisher?
No. Zukan is an independent app made by OBAM CORP in France. It is not affiliated with, endorsed by or sponsored by Nintendo, The Pokémon Company, Game Freak, Creatures Inc., Wizards of the Coast or anyone else. Card and set names are used to identify cards, which is what a catalogue is for.