Refunds
Refunds are decided and paid by Apple or Google, who took the payment. Here is where to ask.
Zukan never sees your card number: Apple or Google takes the payment, sends the receipt and handles refunds. We can help you find the right page, but we cannot process the refund ourselves.
- iPhone: go to reportaproblem.apple.com, sign in with your Apple ID, find the Zukan charge and choose Request a refund.
- Android: open Google Play, then Payments and subscriptions → Budget and history, find the charge and choose Request a refund. Within 48 hours the request is usually automatic.
If a store refuses and you think it is a mistake, write to us with the date and the amount and we will help you make the case.