Help center
Account and data
Signing in, your privacy, getting your data out, and deleting it.
6 articles
No article matches .Write to us instead.
Download ZukanCreate your accountYour first scanReading a card sheetWhat is free and what is ProWhich games Zukan supportsLanguage and currencyHow scanning worksTips for a clean scanThe scanner picked the wrong printingA card Zukan cannot findThe free scan limitBinder modeBuying modeAdd a card without scanningCondition, price paid and notesRemove a cardSet completionThe binder, the showcase and the trade listThe watchlistCards at the graderSync and backupsMoving to a new phoneWhere prices come fromA price that looks wrongWhat "No recent sales" meansPrice history and alertsYour collection's valueThe Market tabPrices are not updatingSigning in and signing outI did not receive my sign-in emailExport your collectionDelete your data or your accountWhat Zukan knows about youYour collection on the webWhat Zukan Pro includesThe free trialCancel your subscriptionRefundsPro is missing on my phoneThe purchase failedHow badges are earnedThe streak badgesShare your collectionThe camera does not openAlerts are not arrivingUsing Zukan offlineReport a bugWho makes ZukanIs Zukan affiliated with Pokémon or a card publisher?Press and partnerships
- Signing in and signing outApple, Google or an emailed link. No password, ever.
- I did not receive my sign-in emailCheck the spam folder, wait a minute, then ask for another one.
- Export your collectionA CSV of everything you own, free. Pro adds a dated, sourced report as PDF.
- Delete your data or your accountErase the phone, or delete the account and everything on our servers. Both are in Settings.
- What Zukan knows about youAn email address, and your collection. No analytics, no advertising identifier, no uploaded photos.
- Your collection on the webBrowse app.getzukan.com without an account; sign in with the same account to add cards and see yours from any browser.
Still stuck?
Our team reads this inbox and replies in writing, in English or French, usually within a day.
hello@getzukan.com · replies within a day