I did not receive my sign-in email
Check the spam folder, wait a minute, then ask for another one.
- Check the spam or junk folder. The email comes from getzukan.com.
- Wait a minute. Mail is sometimes slow, and the link stays valid for an hour.
- Tap Send it again. The button waits a few seconds between sends, and too many requests in a row pause it briefly.
- Check the address for a typo; Use another email goes back a step.
A link that is refused is usually one from an earlier email, or one opened somewhere other than where it was asked for: the link signs you in in the browser or the app that requested it, so open the newest one there. If nothing arrives after that, write to us with the address you used and we will look at the delivery log.